This Privacy Notice explains how we collect, use, and protect your personal data when you or others associated with your account use our products, services, or website. For specific products, such as insurance or breakdown cover, please refer to the relevant privacy notices.

If you provide personal data on behalf of another person, ensure that it is accurate, up-to-date, and that you have their permission. You should also share this Privacy Notice with them or inform them how to access it. References to “you” in this notice include any individuals whose data you provide.

Our Data Controller and Data Protection Officer (DPO)

Instruct Direct UK is the data controller for our website. If there is a different entity responsible for specific products or services, it will be mentioned in the relevant product privacy notice or terms and conditions. You can contact our Data Protection Officer using the details at the end of this notice.

Personal Data We Collect and Use

We collect and use various types of personal data to provide and manage our products and services, including:

• Personal and contact details, date of birth, gender, and other identifiers.
• Information about products and services you hold, including claims or breakdowns.
• Details of your interactions with us, including communications and payment information.
• Vehicle details, including make, model, age, and usage.
• Data from telematics, if applicable, including driving style and location information.
• Information from credit reference and fraud prevention agencies.
• Health and vulnerability information, if needed to provide our services.
• Information from third parties, such as demographic data, claims details, and fraud prevention databases.
• Usage details of our website or app, including cookies and browsing history.

Sources of Personal Data

We obtain your personal data from various sources, including:

• Directly from you or individuals authorized to act on your behalf.
• From third parties, such as business partners, insurance providers, and credit agencies.
• From our own records of your interactions with our products and services.

Reasons for Processing Your Data

We process your data for several reasons, including:

• To assess your application and provide products or services.
• To manage and operate our business and fulfill our legal obligations.
• To send marketing communications, where applicable.
• To protect against fraud and ensure the security of our operations.

Sharing and Disclosure of Your Data

We may share your data with:

• Instruct Direct UK affiliated companies and business partners.
• Service providers involved in delivering our products and services.
• Regulatory authorities and law enforcement agencies, as required by law.

Your Data Protection Rights

You have the following rights under UK data protection laws:

• The right to be informed about how your data is processed.
• The right to access, correct, or delete your data.
• The right to object to certain types of processing, including direct marketing.
• The right to restrict processing or transfer your data to another service provider.
• The right to withdraw your consent at any time.

Contacting Us

For any questions or to exercise your data protection rights, please contact our Data Protection Officer at the address provided in your policy documents or through our website.

Updates to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in the law or our data protection practices. Please review this notice regularly to stay informed about how we protect your personal data.